Customer Care
All orders are shipped from our Cool Casters warehouse in Martinsville, Virginia, USA.
For shipments to the contiguous 48 states:
- These orders can be shipped by UPS Ground, UPS Next Day Air, or UPS Second Day Air
- For orders under $150.00, a $11.95 shipping charge will be added to the order for UPS Ground Service.
- For orders of $150.00 and greater, UPS Ground shipping is free.
- For UPS Next Day Air and UPS Second Day Air, the actual shipping charges will be added to your order.
For shipments to Alaska & Hawaii:
- These orders will be shipped by Priority Mail (United States Postal Service). The actual freight charges will be added to your order.
For shipments to Canada:
- These orders will be shipped by Postal Service
- For orders under $150.00 (USD), a $22.40 (USD) shipping charge will be added to the order.
- For orders of $150.00 (USD) and greater, a $10.45 (USD) shipping charge will be added to the order.
For international shipments other than Canada:
- These orders will be shipped by Postal Service, the actual shipping charges will be added to your order.
Most in stock orders ship within 48 hours after receipt (M-F).
If for any reason you are not satisfied with any our products, simply return them to us in their original condition within 30 days and we will refund the full price of the hardware, less any applicable shipping charges.
We do not accept returns after 30 days.
Thank you for shopping at Cool Casters!



























